For many small and medium sized businesses maintaining their IT infrastructure can be a real headache. By outsourcing your IT support to Geek-Guru, you can focus on what you do best and leave our team of dedicated IT experts to manage your technology for you.
We get a lot of questions about proactive support and whether we offer a managed services package. Since our early days we have always felt that the key to good support was noticing issues before they became an issue for our clients. Before the term ‘managed services’ had really percolated down to SME support, we were investing in tools that enabled us to monitor and maintain our client’s systems around the clock.
If we don’t notice it before our client does, we have failed in our job!
We have looked carefully at how we offer support for our clients. Rather than buy a managed support solution off the shelf we have have custom built our system from the ground up. By picking and choosing the software systems we use to support our clients we ensure they are all best of class and avoid trying to wedge everything in to one platform.
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Managed Services?
The term ‘managed service’ means different things to different people. The majority of IT support companies buy in to a managed services platform (such as Kaseya or Naverisk) and after installing the application on each machine they label their support as ‘managed’.
These systems do confer benefits but they are expensive and do very little without a human operator on hand to monitor the monitor. Despite this many providers use them with a ‘fire and forget’ mentality, trusting the software to do all the work and losing the human element completely.
Managed services platforms try to be a one stop shop. Monitoring, maintenance, helpdesk, remote support – by trying to do everything in one package they fail to be great at any of them (and in many cases miss the mark completely).
Secure IT does not happen by accident – Indeed, building IT security in to the system from the ground up is the only guaranteed way to ensure that systems are secure and data remains private.
Emineo is Geek Guru’s Security Specialist Team. Focusing on all aspects of IT Security and Security Auditing, including GDPR introduced in May 2018, Emineo’s aim is to deliver a comprehensive IT Security service, from consultation, through planning to implementation and maintenance.
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