At Geek-Guru our entire support ethos is based on four principles. These drive everything we do.
Our team have many years of experience, across a wide range of IT disciplines. We have in house knowledge covering cloud technology, cyber-security, business applications and much, much more. We pride ourselves on our friendly and approachable manner and our clients know they can always call on us for expert, impartial advice.
“A huge thank-you to Geek-Guru… The information shared with us was invaluable and their knowledge is astounding.”
We are the team that says “Yes”. If it’s important to our clients it’s important to us. Nobody wants a support company that refuses to help because it’s “out of scope”. We can’t guarantee that we can fix everything; some things are simply beyond our ability to control. What we guarantee is that you will never be left stuck in the middle with Geek-Guru on your side.
“Even when external issues occur (not relating to Geek-Guru hardware or software) they are still more than happy to help”
Our pricing and contracts are designed to be easy to understand and transparent. We will never hide behind opaque charges or additions. Our retainer model is one of the most flexible in the industry. Our helpdesk system tracks all engineer time to the minute and we provide complete reporting on everything we do.
“Geek-Guru went beyond the call of duty in ensuring that the implementation was hassle free and on time.”
Our contracts offer excellent value for money; with flat rates for proactive monitoring and management, and clear and transparent pricing for help-desk and engineer support. Our client retention is exceptionally high because year on year we deliver what our customers want – top class support that adds value.
“Geek Guru are very friendly, knowledgeable and professional… They have certainly brought added value to our work. ”
For a flat low cost, we’ll proactively monitor and maintain any IT asset:
All this for just £8.00 pcm per asset.
Want us to maintain a PC, £8.00 pcm. What us to maintain a server, £8.00 pcm. Want us to maintain your router, £8.00 pcm. Our support systems are highly optimised meaning we can support any asset for a single low fee. Got 100 assets – that’s just £800 pcm for peace of mind your IT is being monitored and maintained around the clock.
Our proactive services are designed to keep your IT assets secure and operational around the clock. But what about end user and helpdesk support? We want our clients to feel they can call on us for anything. If it’s important to our clients, then it’s important to us. To deliver that level of care, we offer two models of billing; a full price PAYG model (Pay as you Geek-Guru) or a discounted retainer model (Geek-Guru-Retainer).
PAY-GG is a traditional pay per use model with no commitment and no monthly fees. Just call us when you need us. We believe Geek-Guru is one of the only IT companies to offer proactive monitoring and maintenance alongside pay as you go support. This is particularly good for low usage clients or those with some IT expertise onsite. You get the benefits of a state of the art monitoring platform, watched over by a team of experts, without the usually high price tag. We can even grant your own IT team access to the system so they can keep an eye on things themselves.
GG-Retainer is our complete MSP package. We believe our managed services retainer is one of the most flexible in the industry. That’s why most of our clients opt for this billing model. It facilitates timely, cost effective end-user support with zero risk to our clients. With G-Block our clients pay a discounted retainer which they can draw on at any time – for any reason (we put our clients in control of support).
“But what happens if we don’t use the retainer”
– We give it back to you!
At the end of each support cycle, any unused credits can be put towards hardware, discounted service packages (for example security audits or cyber-essentials) or rolled-over to the next support cycle. If you really don’t feel you can use what you’ve banked – we’ll even buy them back (T&C Apply)! Our support contracts are zero risk to our clients. If you use us for support, it’s all covered; if you don’t use us, you can use the money for something else. Who can say fairer than that!
Have IT in house?
Many of our clients have some form of IT support in house. In those cases, we can work with your own IT team to fill in the gaps. We can provide specialist support, take over 1st line support or provide emergency and holiday cover. Geek-Guru has been operating for well over a decade and in that time, we have built up a sustainable managed services company, supporting several thousand computers across the UK.
We have done this by investing heavily in world class monitoring and management systems. These make it possible to effectively manage large numbers of IT assets through remote support, automation, monitoring and proactive maintenance. We can work alongside organisations with their own IT teams, providing access to the same systems we use, whilst also providing strategic management and support functions.
Secure IT does not happen by accident – Indeed, building IT security in to the system from the ground up is the only guaranteed way to ensure that systems are secure and data remains private.
Emineo is Geek Guru’s Security Specialist Team. Focusing on all aspects of IT Security and Security Auditing, including GDPR introduced in May 2018, Emineo’s aim is to deliver a comprehensive IT Security service, from consultation, through planning to implementation and maintenance.
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