For many organisations, maintaining their IT infrastructure can be a real headache. By outsourcing your IT support to Geek-Guru, you can focus on what you do best and leave our team of dedicated IT experts to manage your technology for you. If you’re unsure if Geek-Guru can add value to your organisation ask yourself these questions:
Plus a whole lot more…
We have looked carefully at how we offer support for our clients. Rather than buy a managed support solution off the shelf we have have custom built our system from the ground up. By picking and choosing the software systems we use to support our clients we ensure they are all best of class and avoid trying to wedge everything in to one platform.
We’ve found proactive means different things to different people. It’s fair to say, not all support is created equally!
For us proactive is about preventing issues that could easily have been foreseen. This is a win-win for us and our clients. It reduces downtime for our clients and it reduces unexpected support incidents on the Geek-Guru help-desk. Proactive extends to everything we do; from the way we monitor and maintain our supported networks to the advice and planning services that our clients rely on.
Of course there are always issues that we can’t predict or foresee, and in those cases our help-desk is there when you need it. The key to support excellence is ensuring that every support ticket is an opportunity to learn so that old mistakes are not repeated.
For the Geek-Guru team – Proactive support is a matter of pride!
Secure IT does not happen by accident – Indeed, building IT security in to the system from the ground up is the only guaranteed way to ensure that systems are secure and data remains private.
Emineo is Geek Guru’s Security Specialist Team. Focusing on all aspects of IT Security and Security Auditing, including GDPR introduced in May 2018, Emineo’s aim is to deliver a comprehensive IT Security service, from consultation, through planning to implementation and maintenance.
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