At Geek-Guru our entire support ethos is based on four principles. These drive everything we do.
 | KnowledgeOur team have many years of experience, across a wide range of IT disciplines. We have in house knowledge covering cloud technology, cyber-security, business applications and much, much more. We pride ourselves on our friendly and approachable manner and our clients know they can always call on us for expert, impartial advice. “A huge thank-you to Geek-Guru… The information shared with us was invaluable and their knowledge is astounding.” Zoo Accountancy – Accounting Services |
 | FlexibilityWe are the team that says “Yes”. If it’s important to our clients it’s important to us. Nobody wants a support company that refuses to help because it’s “out of scope”. We can’t guarantee that we can fix everything; some things are simply beyond our ability to control. What we guarantee is that you will never be left stuck in the middle with Geek-Guru on your side. “Even when external issues occur (not relating to Geek-Guru hardware or software) they are still more than happy to help” Berwick Care Equipment – Retailer |
 | ServiceOur client retention is extremely high because we provide an exceptional level of service. From manufacturing to healthcare, charities to public corporations – our clients want to focus on what they do best without worrying about their IT. A Geek-Guru contract offers peace of mind that we will always be there for you when needed. “Geek-Guru went beyond the call of duty in ensuring that the implementation was hassle free and on time.” Alliance Personnel – Recruiting |
 | ValueOur contracts offer excellent value for money; with flat rates for proactive monitoring and management, and clear and transparent pricing for help-desk and engineer support. Our client retention is exceptionally high because year on year we deliver what our customers want – top class support that adds value. “Geek Guru are very friendly, knowledgeable and professional… They have certainly brought added value to our work. ” St Pauls Crossover – Charity |
All our clients benefit from around the clock monitoring and maintenance using state of the art, enterprise class tools. Even our smallest clients benefit from a set of tools and technologies that keep them safe and secure around the clock.
Why not check out our IT security page for more information on how we keep our clients safe.
 Tim Goldfield – Director Geek-Guru | “Geek-Guru Managed IT Support is Unlimited” Our support contracts are unlimited. Use us as much as you want through the month with no unexpected charges. “Geek-Guru Managed IT support scales with you” We price our contracts on the number of assets we are supporting. This is flat rate so you can budget each month and grows or shrinks as you add or remove assets. “Geek-Guru Managed IT support is backed by SLA” We operate strict service level agreements so your support is guaranteed to be quick and effective. “Geek-Guru Managed IT support is first class” There is a reason that we retain our clients year on year. It’s because we are very good at what we do! |
Our Service Levels
A key complaint we hear all the time from new clients is that their old IT were not responsive. They would submit tickets and either not get a response or the response would be very slow.
All our tickets are subject to a strict SLA with critical tickets being actioned within 1 hour – guaranteed. We don’t just hit those targets. We blow them out of the water. Our helpdesk stats show that critical tickets are actioned on average within 5 minutes of them hitting our helpdesk.
Cybercrime is big business and is on the rise – cyberset.co.uk has been developed to help put a stop to that trend. Training, policy, procedures and education are arguably the most effective and impactful ways for organisations to improve their security posture. Through education, free resources, and engaging materials our aim is to make cyber security accessible to everyone – from the smallest business to the largest enterprise.
Visit the site for more information. >>
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