Geek Guru Service Overview

Geek-Guru was formed in 2006 and has grown to support over 1500 computers across Birmingham and the West Midlands. Our unique blend of personalised support and technical excellence has earned us a trusted position within our client’s organisations that has resulted in an incredibly high retention rate year on year. Geek-Guru’s solutions deliver exactly what our business clients need; effective, easy to manage technology that delivers real business benefits every time. This means less downtime, less wasted hours and more time doing what you need to do.

• Solutions tailored to suit your organisation’s needs.
• Expert IT advice and support.
• 24/7 monitoring.
• Secure, resilient systems.
• Infrastructure design and planning.

Our Security Specialist arm, Emineo, can provide IT security consultations, solutions and specialist advice.

Business Systems & CRM

• Still using Excel to run your business?
• Does it do what you want?
• Are you able to share data and collaborate effectively?

Maybe it’s time to consider something new? We use a number of development platforms to deliver bespoke business management solutions. These platforms include the Zoho suite (including Zoho Creator), Microsoft Dynamics, and the full Office 365 suite (including PowerBI & Flow). The systems we implement are tailored to your exact needs. They are mobile ready and work equally well on desktops, laptops, tablets and mobile phones.      

Partnered with Microsoft Dynamics and Zoho, we pride ourselves on creating a solution that is as unique as our clients’ organisations; no two systems will be identical, and we’ll make sure we put together a solution that’s tailored specifically to your organisation’s individual requirements.

Cloud Technology & Strategy

In the past decade, cloud technology has soared in popularity. Cloud technologies can drive down costs, improve productivity and remove barriers for small businesses. Organisations of all sizes are choosing to used cloud based technology for services such as email (Office 365) data storage (SharePoint) and backup (G-Secure). However, cloud is not right for every business and every use case. It’s important that you work with a technology specialist that understands the cloud and understand the changing needs of their clients.

As early adopters of cloud technology and hybrid systems, Geek-Guru has extensive experience and expertise in implementation, configuration and maintenance of cloud-based solutions. These include the entire Office 365 suite including; Exchange Online, SharePoint Online, Dynamics CRM & PowerBI.

IT Security & Cyber Protection

Geek Guru’s in-house cyber security team help prevent security incidents through the design and implementation of secure IT systems. We work with government and industry backed frameworks such as Cyber-Essentials, PCI and ISO27001 to ensure that everything we do results in measurable improvements in security.

Our team has vast experience in prevention and recovery from cyber incidents including viruses, malware, hacking and breaches in data protection. We assist our clients in hardening their networks against these threats whilst  taking a pragmatic approach to risk and cost.

IT Architecture and Networking

Whether you choose a traditional onsite server, a hybrid solution, or a pure cloud system, Geek-Guru have the knowledge and expertise to make sure that system is designed, implemented, secured and maintained to the highest possible standards.

Network planning is crucially important. As a business grows, mistakes in network design can become significant issues. Businesses will often make the mistake of using their electrical contractor to install their IT network. However, network design is about much more than just pulling cables and installing wall-ports. By using an IT specialist, you are guaranteed that every aspect of your current and future IT needs will be considered in the design of your network.

IT Support

IT support is our bread and butter. It’s what we started off doing and what we still do!

Geek-Guru have combined experience that spans decades of technological change. The team have various interests and specialisms and this makes us ideal for guiding and advising our clients. Our clients find us helpful, accessible and straight talking. Supporting small businesses and large enterprises alike, our team is always ready to offer advice and assistance, even on the most challenging or persistent of issues.

With our 24/7 monitoring systems and proactive support, you can rest easy knowing that your IT systems are in safe hands.

We have looked carefully at how we offer support for our clients. Rather than buy a managed support solution off the shelf, we have have custom built our system from the ground up. By picking and choosing the software systems we use to support our clients we ensure they are all best of class and avoid trying to wedge everything in to one platform or become tied to a single software or hardware provider.