Make technology work for your business
Choosing the right technology is only half the battle. Making technology work harder for your business is where organisations gain real strategic advantage. Geek-Guru is not just a technology supplier – Geek-Guru is your strategic IT advisor. Ask yourself these questions:
- Do you want to work with a team of friendly IT professionals who are experts in their field?
- Do you want consistent, reliable, support tailored to your business?
- Are you looking for a personal touch that’s not provided by bigger service providers?
- Do you want to get more value from your IT rather than just doing the same thing year in, year out?
- Are you worried about cyber-risks and want to work with company that takes IT security seriously?
If the answer is yes to any of these then you are in the right place.
Established in 2006
Geek-Guru is a West Midlands managed service provider offering IT support and IT services to business across the UK. We pride ourselves on our personal touch, our attention to detail and of course our technical expertise. We are not in business to sell our clients expensive kit to hit short term targets. Geek-Guru has grown by building long-term relationships with our clients and we do that by being dependable, reliable and above all, offering real long-term value.
Meet the team
Nibs and Gracie - Admin assistants. They make a rubbish cup of tea and don’t work well solo but they are still a vital part of the team #geekguru #meettheteam
Talal Afzal - Mobile Engineer. Talal is our go to guy for onsite response. He loves meeting people and fixing issues on site. #geekguru #meettheteam
Ginny Bains - Junior Engineer. Ginny is one of our amazing junior engineers. Along with Tyler they manage our Triage function at Geek-Guru. #geekguru #meettheteam
Janos Hepp - 2nd line support engineer. Janos loves everything technical and loves those things that terrify mere mortals (like Linux and powershell). #geekguru #meettheteam
Tyler Stanton - Junior Engineer. Tyler is our second junior engineer and manages triage along with Ginny. Contrary to autocorrect - his name is not Taylor. #geekguru #meettheteam
Matt Warrington - Senior Helpdesk Engineer. Along with Alex, Matt is top geek on the Helpdesk. He has a thing for collecting packaging material but we don’t talk about that. #geekguru #meettheteam
Alex Noble - Senior Helpdesk Engineer. Alex and Matt are top geeks on the Helpdesk. Alex also manages the office Spotify account (which is probably the most important job in the business). #geekguru #meettheteam
Ant Holloway - Senior Consultant. Ant’s been with Geek-Guru since the beginning. He’s our engineer of last resort - if he can’t fix it almost certainly nobody can. #geekguru #meettheteam
Tim Goldfield - Managing Director. Tim is the founder of Geek-Guru and principal consultant. Tim has a particular interest in IT security and data protection and is passionate about IT security for SMEs. #geekguru #meettheteam
Error: No users set. Please visit the plugin's settings page to select a user account or add one to the shortcode - user="username".
The team that says “yes”
Our clients are all unique and their support requirements are unique. There is nothing more frustrating than a support company that doesn’t assist you with the one thing that’s important to you. We are different – nothing is too big or too small:
- “Will you help liaise with a 3rd party”– Absolutely!
- “Can you talk to our broadband provider” – It’d be our pleasure!
- “We store sensitive data. Can you secure our network” – Too right!
- “Do you offer training for Office 365” – Of course!
- “My website is down – help” – Let’s see what we can do.
We can’t guarantee we can fix everything – even our team of gurus have limits. If you ask us to do open heart surgery or plaster a wall, we’re probably not the right company. We can certainly sort out the plasterers email though!
Services & Solutions
Proactive IT Support
It’s fair to say – IT support is kind of our thing. It’s what we started off doing back in 2006 and what we still do now!
The Geek-Guru team have various interests and specialisms and this makes us ideal for guiding and advising our clients. Our clients find us helpful, accessible and straight talking. Supporting small businesses and large enterprises alike, we are always ready to offer advice and assistance, even on the most challenging or persistent of issues. We want our clients to feel they can call on us for anything. If it’s important to our clients, then it’s important to us!
Our UK helpdesk operates from 8:30am – 5:30pm Monday to Friday and our clients think of us just like they would an internal IT department. Nothing is too big or too small. We support all your IT kit including:
- PCs and Laptops
- Windows & Apple Mac
- Mobile devices – iPhones and Android
- Servers
- Cloud technology
- Networking – Wired and wireless
- Broadband & Connectivity
Coupled with our proactive maintenance and monitoring systems – your IT is in excellent hands with Geek-Guru!
Complimentary Support
Already have IT support in house? Geek-Guru can still add value!
A lot of our clients have some form of IT support in house. That may just be a particularly techy individual or it may be an entire IT team. Geek-Guru work alongside our clients to fill in the gaps; providing complimentary support where needed.
- 1st Line Support – Perhaps you want to take the pressure off your IT team to work more strategically? Maybe they’re spending t much time on day-to-day support they’re not getting around to bigger projects? By freeing your internal team from 1st line support you can give them space to work on other things.
- Specialist Support – Perhaps you have the day-to-day stuff covered but want to make sure an expert is on hand for specialist support. Maybe you lack expertise in one area; like IT security or networking. We can provide 2nd and 3rd line cover for a range of IT specialisms.
- Strategy & Consultancy – Maybe you have day-to-day support sewn up but need strategic advice or support. We’ve been doing this a long time and our clients can benefit from that expertise – even if they don’t need a support contract.
Clients can benefit from our state of the art monitoring and management platform even if they have IT support in house. We offer discounted rates for clients who want to utilise our software with their own engineers and can provide installation services, training and support.
Cloud Technology & Strategy
Cloud this, cloud that… Finding it hard to sort the wheat from the chaff?
In the past decade, cloud technology has soared in popularity. Cloud technologies can drive down costs, improve productivity and remove barriers for small businesses. Organisations of all sizes are choosing to used cloud based technology for services such as email (Office 365) data storage (SharePoint) and backup (G-Secure). However, cloud is not right for every business and every use case. It’s important that you work with a technology specialist that understands the cloud and understand the changing needs of their clients.
As early adopters of cloud technology and hybrid systems, Geek-Guru has extensive experience and expertise in implementation, configuration and maintenance of cloud-based solutions. These include the entire Office 365 suite including; Exchange Online, SharePoint Online, Dynamics CRM & PowerBI.
IT Security & Cyber Protection
It’s a dog-eat-dog world out there… The Geeks have your back.
Geek Guru’s in-house cyber security team help prevent security incidents through the design and implementation of secure IT systems. We work with government and industry backed frameworks such as Cyber-Essentials, PCI and ISO27001 to ensure that everything we do results in measurable improvements in security.
Our team has vast experience in prevention and recovery from cyber incidents including viruses, malware, hacking and breaches in data protection. Our team includes IASME auditors, Cyber-Essentials Auditors, ISO27001 lead implements and CEH penetration testers. We assist our clients in hardening their networks against cyber threats whilst taking a pragmatic approach to risk and cost.
IT Architecture and Networking
Nuts and bolts IT is far from glamorous, but we’d be lying if we said we didn’t love it.
Whether you choose a traditional onsite server, a hybrid solution, or a pure cloud system, Geek-Guru have the knowledge and expertise to make sure that system is designed, implemented, secured and maintained to the highest possible standards.
Network planning is crucially important. As a business grows, mistakes in network design can become significant issues. Businesses will often make the mistake of using their electrical contractor to install their IT network. However, network design is about much more than just pulling cables and installing wall-ports. By using an IT specialist, you are guaranteed that every aspect of your current and future IT needs will be considered in the design of your network.
IT Consultancy
We’ve been doing this a while now – why not pick our brains?
We have a team of consultants with several decades of combined experience. Perhaps you need some strategic advice on where to go with your IT? Maybe you want to make sure your own internal IT function is running smoothly?
Geek-Guru can provide short term consultancy projects or longer term ongoing engagements.
Geek-Guru Instagram
Check out our Instagram feed for team updates, new clients, recent projects and a bit of lighthearted fun.
Like many organisations we’re working remotely and have configured our phone system to allow remote access. We’re seeing a lot of hacking activity on our phone system since we opened it up to the internet. It’s a good reminder to ensure your PBX is set up securely with good authentication and appropriate safeguards (such as a lockout policy). SIP fraud can cost you a lot of money at a time when you can least afford it. Don’t take the risk! #GeekGuru
Please remember. Whilst you and your business are trying desperately to facilitate staff working from home; there are others that wish to take advantage of the chaos. Rushed remote access solutions are a hackers dream. Yes - it is important to ensure your business continues operating in these challenging times but not at the expense of security! #geekguru
Assisting our clients with remote working solutions required for Covid-19 preparations. 22 laptops for one client; purchased, imaged, configured and shipped to end users in just 24 hours. Always there when you need us. #geekguru
Talal - Heading up our onsite engineering team setting up and distributing 31 new laptops for one of our trust schools. #geekguru
Happy New Year to all our friends and followers. #geekguru #nye
Geek-Guru office is now winding down for Christmas. Better get the pizzas in!
Merry Christmas from Geek-Guru!
Proud to be Flourish Education’s new IT support provider. Rolling out our Proactive+ support platform to provide Flourish with round the clock monitoring and maintenance.
Setting up batches of computers for a new client. Using HP ProDesk G5 mini PCs. Great spec and price, solid state drives and take up very little space.
Proud to be Core Education Trust’s new IT support partner. Today we are onboarding Arena Academy in Great Barr. All IT systems coming under Geek-Guru monitoring and management.
Not saying that coffee is important at Geek-Guru but we just got 4KG of beans delivered today. You’re guaranteed a decent coffee when you come to the GG offices.
Evening upgrades to a clients storage servers. Mesmerising.
Nibs the office assistant loves a hardware delivery and DHL boxes definitely get the doggie paw of approval. Just don’t accuse her of sleeping on the job #GeekGuru
Upgrades going in today for a clients HP server system. These upgrades will enable us to improve resiliency and uptime across their entire network through clustering of services.
Recording for a new cyber product that we will be revealing in a couple of months. We’re all very excited. Watch this space.
Installation for a clients new site using a WatchGuard M370 for perimeter security and Ubiquiti cloud for switching and WIFI. 150 users with 24 wireless units.
Cabin in the woods eh? Client needed WIFI in a pump building in the middle of a private forest. No worries - 500m of fibre optic cable and a Ubiquity wireless unit later and we have the best connected forest in the Midlands!
Error: No users set. Please visit the plugin's settings page to select a user account or add one to the shortcode - user="username".
Geek Guru Blog
Accreditations
Qualified and Trained to industry-leading standards.
As a team of professionals, we take our roles as IT Service and Support providers seriously, meaning we always have our clients' needs at the forefront of our minds.
To this end, our team consists of highly trained, qualified IT experts, all with experience and expertise in solving real-world problems and issues as they arise.
Contact Us
For more information or to get a quote, please contact us using the details below. The service area map shows the areas where we provide our services, but if you’re unsure if we cover your area, get in touch with us! One of our team will be happy to speak to you!*
(*All calls are recorded for quality and training)