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Tag Archives: customer

Geek Guru – Our Customer Service Values

Posted on August 16th, 2013 by Emily

 

We’re taking a day out of our regular blog routine just to put a point on something we see as being vitally important to our success.

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All of us have had some awful experiences with poor IT support or customer service. We want to make this a thing of the past.

One of the main focuses for us is to make sure that our clients are completely happy with the options we provide them. Other IT support companies have been known to confuse their clients with jargon, or talk them into purchasing equipment they don’t really need.

At Geek Guru, we make a point never to do either of these things. We’ll always explain everything you need clearly, without jargon, and if you’re ever wondering what a piece of equipment is for or why you need it, all you need to do is ask us and we’ll gladly explain.

When it comes to ordering equipment, we’ll never quote you for or sell you anything you don’t need, and if you’ve got a budget, we’ll try our very best to stay within it. For some companies this would mean compromising on quality, but at Geek Guru, we do all the shopping around for you to get you the best deals for your hardware, while maintaining consistent quality standards.

If a piece of your vital tech should fail, we’ll do all we can to fix it as soon as possible – if that’s not possible, we’ll talk to you about how to replace it, and we’ll still keep your budget in mind.

Another reason to choose Geek Guru is that we’re not just just trained in our tech – we love talking tech too! If you want advice on purchasing a new device (laptop, smartphone, server or anything else,) we’ll gladly help you find the device that will suit you the best and provide you the best features for your budget. We keep ourselves up to date on new developments so that we can provide information to our clients on even the most cutting-edge technology.

If you’d like to know more about what choosing or switching to Geek Guru support could do for your business, get in contact with us! (Details below).

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Our aim is to be your trusted IT buddy. Anything you want to know, give us a call, drop us an email, come and see us on Facebook, or pop on over to our Twitter account!

0845 234 0580 – info@geek-guru.co.uk

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