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VoIP by Geek Guru

What is VoIP?

Posted on July 22nd, 2013 by Emily

 

This week on the Geek Guru Blog, we’ll be looking at VoIP Technology, what it is, what it does, how it works and how you and your business could benefit from using it.

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VoIP stands for Voice Over Internet Protocol, which is the name for a group of technologies that enable you to communicate via voice (and often through video or other multimedia) using a network connection, most often the internet. As broadband internet has become more prevalent over the past few years, there has been a surge in usage of VoIP services, not only by home users but by businesses as well.

You may already know some apps that use VoIP technology, Microsoft’s Skype and Apple’s FaceTime are currently the most prominent examples of consumer VoIP services. Services like these allow you to make multimedia “calls” to other people using the software free of charge. Apple’s FaceTime allows you to make video calls across a data connection or WiFi to other Apple devices with FaceTime installed, free of charge. With Microsoft’s Skype, the software can also be used at a charge to make calls to regular landlines, non-geographic numbers and mobile numbers. You can also, for a monthly fee, get a number that allows people to call you from landlines or mobiles which you can answer using the software on your PC – quite handy if you’re a sole trader or very small business with a very low volume of calls. It also has an answering service to take messages when the application is not running, or an option to forward calls to another number.

The 3CX Networks that we install at Geek Guru can also run on VoIP, and instead of paying Microsoft or another company to use their network, you’ll need a VoIP provider, which we also advise upon. Using a specialist provider for VoIP provides better value at greater call volumes and a lot more configuration options for small to medium businesses than using a software-based system like Skype. They can also be linked up simultaneously to a normal landline, allowing you to use VoIP and regular landline calling at the same time.

There’s many considerations to be made before switching to VoIP. Keep an eye out for our next blog post for some more in depth information on what the technology is capable of and the benefits it could have for you.

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If you’d like any advice on VoIP systems in the meantime, or you’d like to know more about how Geek Guru could help you get the most out of your IT systems, get in contact!

You can call us on 0845 234 0580 or email us at info@geek-guru.co.uk and we’ll get back to you ASAP!

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