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Why choose IT support from Geek-Guru

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For many small and medium sized businesses maintaining their IT infrastructure can be a real head-ache. By outsourcing your IT support to Geek-Guru, you can focus on what you do best and leave our team of dedicated IT experts to manage your technology for you.

Do you have proactive support?

We get a lot of questions about proactive support and whether we offer a managed services package. Since our early days we have always felt that the key to good support was noticing issues before they became an issue for our clients. Before the term ‘managed services’ had really percolated down to SME support, we were investing in tools that enabled us to monitor and maintain our client’s systems around the clock.

If we don’t notice it before our client does, we have failed in our job!

The Geek-Guru Approach

We have looked carefully at how we offer support for our clients. Rather than buy a managed support solution off the shelf we have have custom built our system from the ground up. By picking and choosing the software systems we use to support our clients we ensure they are all best of class and avoid trying to wedge everything in to one platform.

Helpdesk

ZenDesk is our ticketing and helpdesk software. It allows the tracking of issues, projects and tasks from initial creation right through to completion and feedback. ZenDesk is liked by our clients and liked by our engineers – it enables us to track each and every case with a complete historic archive of every support incident. ZenDesk is very flexible and this has enabled us to tweak the experience for our clients.
 

Remote Support

TeamViewer is the #1 choice for remote support software the world over. It offers secure support, desktop sharing and online meetings for Windows machines, Mac and mobile devices. TeamViewer allows us to support our clients the world over, wherever they happen to be and on whatever type of internet connection.
 

Software Updates

 

 

Every IT company updates Windows (you would hope). However, it is a sobering fact that the majority of hack attacks do not target Windows directly – why attack the most secure bit of the system. Most breaches occur due to exploits in software running on Windows. Examples include Java, Adobe Flash and browsers including Firefox and Chrome. That is why we update them all centrally!
 

Monitoring

PRTG is the jewel in our crown! Using the PRTG platform we are able to offer unparalleled 24/7 monitoring of your servers, network infrastructure and business critical PCs.PRTG allows us to log performance data for servers, networks, desktops and even the physical environment in your comms room (heat, humidity etc). We can use this data to offer advice on real life performance of your IT infrastructure and spot and resolve issues before they become business critical.
 

Backup

It is our belief that there is no ‘one size fits all’ backup solution. That is why we partner with a number of backup providers to ensure we have the right solution for your business. We have tried and proven solutions for rotated backups (Backup Assist), cloud backups (Acronis) and complete business continuity solutions (Datto). Each of these is best in class for their solution and used internationality by a wealth of businesses looking to protect their data.
 

Malware & Virus

For three years we have been using BitDefenders cloud AV product. It is award winning, lightweight and well-priced. All of our client’s call-back to our central monitoring system so we can keep an eye on all our protected assets easily.Our clients like it because it does its job and protects their networks. Our engineers like it because it is easy to administer and protects our clients.
 

 Security & Audit

For obvious reasons we don’t publicise the security features we employ on our clients networks. We use a suite of tools to provide sophisticated, layered security that includes both real-time protection and regular auditing. Of course we also offer enhanced security packages for our enterprise clients or clients with strict security needs (medical and financial for instance).

  • IT monitored around the clock – using our state of the art monitoring system.
  • Complete backup management – ensuring your critical data is protected against accidental loss or disaster.
  • Managed anti-virus, firewalls and security mean we are watching your back against hackers, viruses and other exploits at all times. Think of us as your 24/7 IT bodyguards.
  • Active patch management – meaning your servers, desktops and laptops are always up to date with the latest patches and system updates