3CX Features - Handsets and Softphones - Part 3 - Geek Guru

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3CX Features – Handsets and Softphones – Part 3


This time in the Geek Blog, we’ve a few examples of possible 3CX configurations including handsets, softphones or a combination of both.


Usually it’s a good idea to have a mixture of both handsets and softphones to suit the needs of all users, but there are some cases in which you may want to just use softphones for all users, or cases where all of your users may need a handset.

Particularly for offices where machines are shared, or phones are used by various different people, it is generally advisable to have a few handsets connected to the network.

A small business may choose a system where the most frequent users of their phone system use handsets with connected headsets, while the remaining users who use their phones more infrequently just have regular handsets. This can be helpful where people may share computers, desks or phones. This configuration is often more suited to businesses where people are not always sitting at or using computers to work.

For businesses with some mobile workers who are in and out of the office frequently, it may be advisable to run a system where the more regular users have regular handsets or softphones on their PCs, but the mobile workers have softphone apps running on their smartphones so they can log in and make calls using the network while they are at the office.

In businesses with a large number of employees who are using the phone almost constantly, such as in call centres or providing phone support, softphones can provide a convenient space saving, money saving solution. You don’t need to buy a handset for each additional user, and they can log on and off or be added or removed as necessary, just by logging into a computer system. All they need is access to a computer system and a headset. This may be useful in companies that see a large increase in call volume around holiday periods or weekends, and allows them to dynamically adjust the amount of lines that are available.

Some users who are used to traditional phone systems or who are not comfortable using a computer may also feel much more at home using a handset rather than a softphone.

If you are interested in the advanced functions of the 3CX softphone such as call recording, monitoring voicemail, monitoring your presence on the network etc, you can run the softphone in companion mode, where it connects to the network and works alongside the handset on your desk and gives you access to additional information – you still answer calls on your standard handset desk phone but you can be notified of incoming calls and other information via your computer screen.

Due to its extensive flexibility, you can be sure that whatever your type, style or size of business, there is a configuration of 3CX’s IP PBX system that will be suitable for you.


If you are interested in VoIP or 3CX systems and what they could do for your business, you can take a look at our other posts on VoIP, or alternatively you can call us or email us and we’ll give you all the information you need. We’re always on hand for any IT queries you may have!

Call us on 0845 234 0580 or email us at info@geek-guru.co.uk

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Posted on by Emily
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