There have been many tools gaining in popularity that help to make the communication aspect of this easier, and one of those is GoToMeeting, owned by Citrix (the same people who make LogMeIn).
GoToMeeting is, at its core, a premium service; targeted at and designed for businesses rather than individual users, it aims to be reliable and professional, while remaining easy to use and flexible.
Unlike some of its competitors, GoToMeeting does not offer a permanently-free tier. However, this does not mean that it is an expensive service to use – and the company offer a free 14-day trial of their service so that potential customers can see if the service is right for them.
Only the meeting organiser needs to have a paid account – and one organiser can host up to 150 participants in a single meeting (this scales up with higher tiers, 250 with Business tier and up to 3000 on an Enterprise plan).
GoToMeeting also rolls some of the features that others have reserved for customers in higher tiers into their baseline “Professional” tier package, such as a dial-in conference line option, or the ability to add up to 5 participants through a dial out function. Other features that regularly appear on this kind of paid service are also present, such as no time limit on meetings, unlimited number of meetings, and HD audio and video (up to 25 HD video users per meeting). Features such as diagnostics and admin reports are also available in the base tier.
GoToMeeting has been around for a long time – since 2004 in fact. Originally part of Citrix’s LogMeIn service, it was split into a separate service in 2015. What’s the importance of this, you may ask? Well, when it comes to stability and reliability, the years of work that have been put into GoToMeeting certainly show. As one of the most reliable, stable and flexible virtual meeting services available, it boasts an impressive uptime and is able to connect to other services, such at the rest of Citrix’s GoTo suite, Microsoft (Office) 365, Salesforce, Slack and many other platforms.
Users can join meetings directly from their browser or in the GoToMeeting app, on whatever device or operating system they choose – with no account required. The attendees simply have to input the meeting ID (and password if required), and they are connected to the meeting. Participants can also be added directly via a normal phone call if they have no internet or data service available, or they can dial in to the number provided themselves.
Customer support is also a main feature of the GoToMeeting package, with 24/7 support available if necessary.
If your team is in need of a business-centric premium meeting solution with the backing of a business IT giant and reliable customer support outside of the Microsoft ecosystem, it might be worth looking into GoToMeeting!