Many of our clients have some form of IT support in house. In those cases, we can work with your own IT team to fill in the gaps. We can provide specialist support, take over 1st line support or provide emergency and holiday cover.
1st Line Support
Perhaps you want to take the pressure off your IT team to work more strategically? Maybe they’re spending t much time on day-to-day support they’re not getting around to bigger projects? By freeing your internal team from 1st line support you can give them space to work on other things
Perhaps you have the day-to-day stuff covered but want to make sure an expert is on hand for specialist support. Maybe you lack expertise in one area; like IT security or networking. We can provide 2nd and 3rd line cover for a range of IT specialisms.
Strategy & Consultancy
Maybe you have day-to-day support sewn up but need strategic advice or support. We’ve been doing this a long time and our clients can benefit from that expertise – even if they don’t need a support contract.
One of our core foundations is flexibility. Every client is different and so are their support requirements. We work with organisations to identify their own specific pain points and then build a support package that addresses them.
We have assisted clients with bespoke contracts that address these issues:
Geek-Guru assisted in each of these situations with a four point process of audit, strategy, rationalisation and support.
Geek-Guru has been operating for well over a decade and in that time, we have built up a sustainable managed services company, supporting several thousand computers across the UK. We have done this by investing heavily in world class monitoring and management systems. These make it possible to effectively manage large numbers of IT assets through remote support, automation, monitoring and proactive maintenance.
We can work alongside organisations with their own IT teams, providing access to the same systems we use, whilst also providing strategic management and support functions.
Secure IT does not happen by accident – Indeed, building IT security in to the system from the ground up is the only guaranteed way to ensure that systems are secure and data remains private.
Emineo is Geek Guru’s Security Specialist Team. Focusing on all aspects of IT Security and Security Auditing, including GDPR introduced in May 2018, Emineo’s aim is to deliver a comprehensive IT Security service, from consultation, through planning to implementation and maintenance.
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