Instead of paying our standard ad hoc rates we offer three IT support packages with a range of value added benefits. Our support packages range from simple remote only support through to our most comprehensive package yet - Geek-Guru managed services.

Break-Fix    -->    Proactive Support    -->   Geek-Guru Support

Many IT support companies still operate on a ‘break-fix’ mentality, taking a back seat until the worst occurs and then rushing on site to save the day. Break-Fix means problems are only resolved once they occur resulting in almost inevitable downtime at some point. All Geek-Guru IT support packages come with a full monitoring and maintenance program meaning many problems can be detected and resolved well before they become an issue to you.

Unlimited means unlimited

All Geek-Guru packages come with unlimited IT support - no call-out limit and no additional support fees. You pay a flat monthly fee for all your IT support including hardware support, Microsoft software support, network support and minor change support. This means no unexpected fees, easy budgeting and peace of mind.

Support Plan Matrix

click for more info	Managed Services	Geek-Support Comprehensive	Geek-Support Light
Migration Support
Full IT Audit
Remote Assistance Helpdesk	Unlimited	Unlimited	Unlimited
Inclusive On-Site Support	Unlimited Free Call-Outs	Unlimited Free Call-Outs	O
24/7 Network & Server Monitoring
Patch Management
Anti-Virus Monitoring & Management
Backup Monitoring & Management
Remote Server Maintenance
Home Worker Support (Remote)
Asset Audit and Management			Basic
3rd Party Support			O
Leased Network Equipment on Failure			O
License Audit and Management		O	O
Anti-Virus Cover		-	-
Premium Anti-Spam Relay		-	-
Emergency Backup Inbox		-	-
Domain & DNS Hosting		-	-
Free 128bit SSL Certificate		-	-
O = Available at additional charge