Geek-Guru IT Support Plans

Geek-Guru offers a very comprehensive level of support covering all areas of IT. Our support includes:

• Server support – 24/7 server monitoring and maintenance
• Desktop Support – Support for desktop PCs
• Laptop Support – Support for laptops and remote users
• Smartphone Support – Support for PDAs and BlackBerrys
• Network Support – Support for wired and wireless networks
• Hardware Support – Hardware diagnostics

Unlimited means unlimited

Our support is provided on an unlimited basis based on the number of computers within the organisation. We charge a flat monthly rate so you know exactly what you’ll be paying each month and not a penny more. – no call-out limit and no additional fees – no matter how many times you use us.

This means our clients benefit from no unexpected fees, easy budgeting and peace of mind that your critical IT infrastructure is in good hands.

Break-Fix –> Proactive Support –> Geek-Guru Support

Many IT Support companies still operate on a ‘break-fix’ mentality, taking a back seat until the worst occurs and then rushing on site to save the day. Break-Fix means problems are only resolved once they occur resulting in almost inevitable downtime at some point.

All Geek-Guru IT Support packages come with a full monitoring and maintenance program, meaning many problems can be detected and resolved well before they become an issue to you.

Geek-Guru packages

At geek-Guru we offer two packages, both based on the exact assets being covered so you don’t pay for support you don’t require.

Support	Geek-Support comprehensive	Geek-Support light
Migration support
Full IT Audit
Remote assistance helpdesk
24/7 Network & server monitoring
Anti-Virus monitoring and management
Backup monitoring and management
Remote server maintenance
Home worker support
Unlimited Onsite support		Additional Cost
Onsite server/network maintenance		Additional Cost
Leased equipment on failure		Additional Cost
Free onsite consultancy		Additional Cost

All our support contracts are priced individually based on the numbers of supported assets. We require a site survey to be completed before we quote for support and this is provided completely free and without any obligation.

Get in touch today to see how Geek-Guru can help with your IT