Many IT support companies still operate on a ‘break-fix’ mentality, taking a back seat until the worst occurs and then rushing on site to save the day. Break-Fix means problems are only resolved once they occur resulting in almost inevitable downtime at some point.

Our Geek-Support and Geek-Support Light packages come with a full server monitoring and maintenance program meaning many problems can be detected and resolved well before they become an issue to you. Why wait until things go wrong before a fix is put in place when a Geek-Support package can prevent problems before they even occur.

Geek-Support Light

Our Geek-Support Light package provides the benefit of unlimited remote support, 24/7 monitoring and a fixed number of on-site hours (Dependant on number of assets covered). This package is recommended for clients who don't need asset and license management services and would rather pay for onsite hours as and when they are required. 

Geek-Support Comprehensive

Our Geek-Support Comprehensive package is our most fully-featured package and provides unlimited remote and onsite support, 24/7 monitoring and full asset and license management. This package is recommended for clients who want the peace of mind of an all inclusive package and those who would benefit from our asset management and tracking system.

Geek-Support Plan Matrix

	Geek-Support Comprehensive	Geek-Support Light
Migration Support
Security & Backup Audit
Free Review Meetings	Quarterly	Bi-Yearly
Remote Assistance Helpdesk	Unlimited	Unlimited
Emergency Onsite Support	Unlimited	5% Discount
24/7 Server Monitoring
24/7 Network Monitoring
Patch Management
Anti-Virus & Firewall Management
Backup Monitoring & Management
Remote Server Maintenance
Home Worker Support
3rd Party Management		O
Leased Equipment on Failure		O
Asset audit and management		O
License audit and management		O
Service Level Agreement	4+4	4+4

O = Available at extra cost