We are a Birmingham based IT company providing a comprehensive range of IT services to clients in and around the West Midlands. Once you’ve tried our services we’re confident you’ll never use another IT company again. To show how serious we are about providing the highest standard of IT support we have created the Geek-Guru customer charter.

Sales

We don’t believe in the hard sell

We are confident that the value of our projects will be obvious to our clients without having to employ pushy sales people. To Geek-Guru a ‘yes’ means ‘yes’ and a ‘no’ means ‘no’.

We never oversell

We will never sell you something you don’t require as part of a project. If within 30 days of completing a project you believe we have sold you an item you don’t need we will buy it back at the full value you paid for it.

Service

Fixed Fee Projects

We are so confident in our ability to gauge project timescales that all our labour costs are fixed once a project has been agreed. If the project runs over for any reason we will not charge you a penny extra.

30 days free support

All our projects come with 30 days unlimited free support. If something doesn’t work the way it should; let us know and we’ll put it right for free.

Support

All our clients are important

Whether you have one PC or one hundred; we will offer you the same high level of customer service time and time again. If you feel we have missed our service level agreement; let us know and we’ll give you your monthly support fee back.

You will never get stuck in the middle

We’ve all seen it happen. Your software supplier tells you it’s an IT support problem and your IT support people tell you it’s a software problem. Not with us! We will liaise directly with your 3rd party suppliers to ensure you never get stuck in the middle when it comes to technology.